TaxiCloud combines live booking management, driver assignment, customer records, passenger booking workflows, driver app support, smart pricing, payment tracking, account customer management and operational reporting. Operators can manage instant jobs, pre-bookings, return journeys, recurring trips, airport transfers, chauffeur bookings and account customer work from a central cloud system.
A key focus of TaxiCloud is AI-assisted operations. The platform is being developed with intelligent features such as AI Copilot, smart driver matching, caller ID booking, repeat customer recognition, frequent trip suggestions, missed-call recovery, AI-assisted pricing, driver fairness tools, daily operations briefings and future AI phone receptionist capabilities.
The AI phone receptionist concept allows taxi companies to answer calls automatically, collect booking details, fill in the booking form and either send the job for dispatcher approval or dispatch it automatically. This can help operators reduce missed calls, handle out-of-hours bookings and manage higher call volumes without needing extra office staff.
